Terms of Service
Between Madar and the Restaurant subscribing to the service.
1. The service
Point-of-sale, online ordering, delivery, reservations, inventory, reporting and workforce management software, provided as a hosted service, plus the applications used to access it.
2. Accounts
The Restaurant is responsible for its users' accounts and for the accuracy of the roles and permissions it assigns. Credentials must not be shared. Tell us promptly of any suspected unauthorised access.
3. Acceptable use
Do not: use the service unlawfully; upload data you have no right to process; attempt to breach or probe security, or access another organisation's data; resell or white-label the service without written agreement; or overload the service deliberately.
4. The Restaurant's data
The Restaurant's data remains the Restaurant's. We claim no ownership. We use it to provide the service, and otherwise as set out in the DPA.
We may use aggregated, anonymised statistics that cannot identify the Restaurant, its customers or its staff, to operate and improve the service. We do not sell customer data.
5. Personal data
Processing of personal data is governed by the Data Processing Agreement, which forms part of these Terms. Where they conflict on data protection, the DPA governs.
The Restaurant is the controller for its diners' and employees' data and is responsible for lawful basis and notices — including before enabling attendance location checking in the staff app, which is optional and off by default.
6. Availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified in advance where practical.
Stated plainly: the point-of-sale application continues to operate and record orders while offline, syncing when connectivity returns. Features that depend on the server — reporting, dashboard, online ordering — are unavailable during an outage.
No service-level credits are offered.
7. Fees
Fees, billing cycle and payment terms are those set out in the order form or subscription agreed with the Restaurant. We will give 30 days' notice of a price change.
8. Term and termination
The agreement runs for the subscription term and renews automatically unless either party gives 30 days' notice before the end of the term.
Either party may terminate for material breach not remedied within 30 days.
On termination the Restaurant may export its data; we then delete or return it per the DPA. Export remains available for 30 days after termination. Statutory retention still applies.
9. Warranties
We provide the service with reasonable skill and care. Beyond that and to the extent permitted by law, the service is provided "as is".
The Restaurant is responsible for the accuracy of what it enters — menu prices, tax rates, recipes, payroll rules. We do not warrant that reports, cost calculations or automatic payroll deductions produced from the Restaurant's own configuration are correct, and the Restaurant should verify figures used for accounting, tax or pay.
10. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data. Each party's total aggregate liability is limited to the fees paid by the Restaurant in the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded.
11. Changes
We may update these Terms and will give notice of material changes. Previous versions remain available with their effective dates. Continued use after the effective date is acceptance. We will give 30 days' notice of material changes.
12. Governing law
Governed by the laws of the Arab Republic of Egypt; the courts of Cairo have jurisdiction.