---
title: Terms of Service
version: 1.0
effective: 2026-09-01
---

# Terms of Service

Between **Madar** and the **Restaurant** subscribing to the service.

## 1. The service

Point-of-sale, online ordering, delivery, reservations, inventory, reporting and workforce
management software, provided as a hosted service, plus the applications used to access it.

## 2. Accounts

The Restaurant is responsible for its users' accounts and for the accuracy of the roles and
permissions it assigns. Credentials must not be shared. Tell us promptly of any suspected
unauthorised access.

## 3. Acceptable use

Do not: use the service unlawfully; upload data you have no right to process; attempt to
breach or probe security, or access another organisation's data; resell or white-label the
service without written agreement; or overload the service deliberately.

## 4. The Restaurant's data

The Restaurant's data remains the Restaurant's. We claim no ownership. We use it to provide
the service, and otherwise as set out in the DPA.

We may use **aggregated, anonymised** statistics that cannot identify the Restaurant, its
customers or its staff, to operate and improve the service. **We do not sell customer data.**

## 5. Personal data

Processing of personal data is governed by the **Data Processing Agreement**, which forms
part of these Terms. Where they conflict on data protection, the DPA governs.

The Restaurant is the controller for its diners' and employees' data and is responsible for
lawful basis and notices — including **before enabling attendance location checking** in the
staff app, which is optional and off by default.

## 6. Availability

We aim for high availability but do not guarantee uninterrupted service. Planned
maintenance will be notified in advance where practical.

**Stated plainly:** the point-of-sale application continues to operate and record orders
while offline, syncing when connectivity returns. Features that depend on the server —
reporting, dashboard, online ordering — are unavailable during an outage.

No service-level credits are offered.

## 7. Fees

Fees, billing cycle and payment terms are those set out in the order form or subscription
agreed with the Restaurant. We will give **30 days'** notice of a price change.

## 8. Term and termination

The agreement runs for the subscription term and renews automatically unless either party
gives **30 days'** notice before the end of the term.

Either party may terminate for material breach not remedied within **30** days.

On termination the Restaurant may export its data; we then delete or return it per the DPA.
Export remains available for **30 days** after termination. Statutory retention still
applies.

## 9. Warranties

We provide the service with reasonable skill and care. Beyond that and to the extent
permitted by law, the service is provided "as is".

The Restaurant is responsible for the accuracy of what it enters — menu prices, tax rates,
recipes, payroll rules. **We do not warrant that reports, cost calculations or automatic
payroll deductions produced from the Restaurant's own configuration are correct**, and the
Restaurant should verify figures used for accounting, tax or pay.

## 10. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental or
consequential loss, or for loss of profit, revenue or data. Each party's total aggregate
liability is limited to the fees paid by the Restaurant in the **12 months** before the event
giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded.

## 11. Changes

We may update these Terms and will give notice of material changes. Previous versions
remain available with their effective dates. Continued use after the effective date is
acceptance. We will give **30 days'** notice of material changes.

## 12. Governing law

Governed by the laws of the **Arab Republic of Egypt**; the courts of **Cairo** have
jurisdiction.

## 13. Contact

**privacy@madar-pos.cloud**