---
title: Delete your account
version: 1.1
effective: 2026-09-08
---

# Delete your account and data

## Madar account holders (restaurant staff and managers)

**In the app:** Settings → Account → Delete account.

**By email:** write to **privacy@madar-pos.cloud** from your account's email address. We
respond within **30 days**.

### What is deleted

Your user profile, name, email address, credentials, sessions and personal settings.

### What is kept, and why

**Business records are not deleted with your account.** Orders you processed, shifts you
worked and payslips issued to you form part of the **restaurant's** records, which it must
keep for accounting, tax and employment purposes. Removing an employee's login does not
erase the restaurant's accounting history — and could not, lawfully.

Once your account is deleted those records no longer identify you by login, and remaining
identifiers are removed or replaced where the law allows. Periods are listed in the
**[Data Retention Schedule](/data-retention.html)**.

## Diners (delivery and reservation customers)

You do not have a Madar account. Your details sit in the records of the restaurant you
ordered from, which is the controller of that data.

**Contact that restaurant** to have your details removed; when they instruct us, we act. If
you cannot reach them, write to **privacy@madar-pos.cloud** and we will help you reach the
right party.

## Loyalty members

Ask the restaurant whose programme you joined. Deleting the membership removes your name,
phone number, membership code and balance, and every wallet card registered to it stops
working.

**Deleting the pass from your phone is not the same thing.** It removes the card from your
wallet; the membership stays until the restaurant deletes it. If you added the card to Google
Wallet, also remove it there — Google stores that copy on its own servers, as described in
the **[Privacy Policy](/privacy-policy.html)**.

## Employees using the Dawam staff app

Your account belongs to your employer. **Ask your employer**, and we act on their
instruction. Employment records are retained for the statutory period regardless of whether
your login remains active — see the
**[Employee Privacy Notice](/employee-privacy-notice.html)**.